Hawai’i Utelehealth

FREE Behavioral Telehealth Services
Appointments with a psychologist, psychiatrist, family medicine specialist, mental health counselor, or substance use counselor for all individuals in the State of Hawaii through 2026!
Please note that there may be a wait due to high volume of patients.

Ready to get started?
Follow these steps below! Or watch the video above!
Step 1:
Click this button to register with Hatch. (You will be asked to provide your name and email and accept the terms and conditions).

Step 2:
Open your email and click on the link in your email from Hatch to confirm your account.
Step 3:
Set up a password. Note that the password must contain an uppercase letter, a lowercase letter, and a number.

Step 4:
Download, complete, and sign the following pdf documents. These documents are the registration, consent, and release of information forms. Below we have them in a combined PDF form. Please download and fill out the documents with adobe reader. There is a document to below to help with that process. Please only share the info of these forms with the coordinators and your provider. If you require any assistance, please call or email us.

Step 5:
Send these pdf forms to us in Hatch. To do this in Hatch click on “Messaging” on the left, then “Compose” in the top right. Choose “Telehealth Coordinator” for the recipient. Under the drop down box, attach the signed pdfs using the “attach a new document” option (this looks like a chain link) at the bottom. When all that is done, click “Send” on the bottom right.
You can also mail the documents to us if you need to. You can mail them here:
651 Ilalo, Medical Education Building, Room 224
Honolulu, HI 96813-5525

Message for Maui Patients
If you’ve been affected by the recent Maui wildfires, in addition to Hawaii Utelehealth services, here are some additional resources:

Recent Change to No Show/Late Cancellation Policy
Recently we changed our intake form to include our new No Show/Late Cancellation Policy. It now reads:
If a patient cannot make it to an appointment, the patient must notify the provider at least 24 hours before the appointment start time. If a patient cancels late or misses three visits in a row, they will be advised that they are under review and may be eliminated from seeing that provider or all providers in the HawaiiUTelehealth.org network.

Need Help? Have a Question?
Our Telehealth Coordinators are available Monday through Friday from 8 am to 5 pm HST. All other times you can leave a message and we will get back to you within 1 business day. Please unblock restricted numbers so we can call you back.
Use the “Contact us” option at the top, call us at (808) 375-2745 or email us at utele@hawaii.edu to get in contact with us.

We are not an emergency service.
If you are experiencing a mental health crisis, please call 911
Or the following number immediately for help:
Hawai’i Cares/Hawaii Suicide Prevention Hotline: 988

Need an Interpreter?
If you require an interpreter, please call our office at 808-375-2745 for assistance. If you already have an interpreter with you, please continue with online screening. By continuing you are agreeing to have reviewed and agreed upon the consent terms and conditions as communicated to you by your interpreter.

Our Goals
Our goal is to provide Telehealth services to the residents of Hawaii who experience time constraints, financial burdens, and transportation barriers when trying to access services. Through generous grant funding, there will be NO COST to patients through 2023. All of our providers are licensed in the State of Hawaii.

Our Services
Our telehealth services provide appointments with licensed clinicians- psychologist, psychiatrist, family medicine specialist, mental health counselor, or substance use counselor.
We very rarely prescribe benzodiazepines (such as Xanax) or stimulants (such as Adderall) unless medically necessary, supported by documentation and agreed upon by the provider. 
Have questions? Ready to start?
Please call us, email us, or fill out the form in Contact Us in the top bar (please do not include clinical info in the Contact Us form).
All you need is a valid email address and access to the internet and a webcam; most mobile devices, including laptops, smart phones, and tablets, have these built-in. If you need help with this, our Community Health Workers can meet with you to provide technical support.