Hawai’i Utelehealth

Primary Care and Behavioral Telehealth Services

Appointments with a psychologist, psychiatrist, family medicine/primary care specialist, mental health counselor, or substance use counselor for all residents of Kauai, Maui and Hawaii Counties, Rural Oahu and the houseless through August 2023!

Ready to get started?
Follow these steps below!
Step 1:
Click this button to register with Visuwell. (You will be asked to provide your name and email and accept the terms and conditions).

Step 2:
Open your email and click on the link in your email from Visuwell to confirm your account.
Step 3:
Set up a password. Note that the password must contain an uppercase letter, a lowercase letter, and a number.

Step 4:
Download, complete, and sign the following pdf documents. These documents are the registration and consent forms. Below we have them in either PDF or Word document form. For PDF documents, download it and fill it out with adobe reader. There is a document to below to help with that process. For the word document, go to “File”, then “download”, then choose “Microsoft Word (.docx)”. Alternatively, go to “File” then make a copy. Either option should produce a form you can fill out. Please only share the info of these forms with the coordinators and your provider.

Step 5:
Send these pdf forms to us in Visuwell. To do this is Visuwell click on “Messaging” on the left, then “Compose” in the top right. Choose “Coordinator Meaghan” or “Coordinator Lisa” for the recipient. Under the drop down box, attach the signed pdfs using the “attach a new document” option (this looks like a chain link) at the bottom. When all that is done, click “Send” on the bottom right.

Need Help? Have a Question?
Our Telehealth Coordinators are available Monday through Friday from 8 am to 5 pm HST. All other times you can leave a message and we will get back to you within 1 business day. Please unblock restricted numbers so we can call you back.
Use the “Contact us” option at the top, call us at (808) 375-2745 or email us at utele@hawaii.edu to get in contact with us.

We are not an emergency service.
If you are experiencing a mental health crisis, please call 911
Or one of the following numbers immediately for help:
Hawai’i Cares  (800) 753-6879
National Suicide Line (800) 273-8255

Need an Interpreter?
If you require an interpreter, please call our office at 808-375-2745 for assistance. If you already have an interpreter with you, please continue with online screening. By continuing you are agreeing to have reviewed and agreed upon the consent terms and conditions as communicated to you by your interpreter.

Our Goals
Our goal is to provide Telehealth services to the residents of Hawaii who experience time constraints, financial burdens, and transportation barriers when trying to access services. Through generous grant funding, there will be NO COST to patients through 2023. All of our providers are licensed in the state of Hawaii.

Our Services
Our telehealth services provide appointments with licensed clinicians- psychologist, psychiatrist, family medicine/primary care specialist, mental health counselor, or substance use counselor.
Have questions? Ready to start?
Please call us, email us, or fill out the form in Contact Us in the top bar (please do not include clinical info in the Contact Us form).
All you need is a valid email address and access to the internet and a webcam; most mobile devices, including laptops, smart phones, and tablets, have these built-in. If you need help with this, our Community Health Workers can meet with you to provide technical support.