About Us and FAQ

HawaiiUTelehealth (HUT) is supported by the University of Hawaii John A. Burns School of Medicine (JABSOM), and the Hawaii/Pacific Basin Area Health Education Center (AHEC). Under the direction of Dr. Kelley Withy MD, PhD, HUT was designed and created by an amazing group of professionals and students in the fields of social work, sciences, medicine and general healthcare, with a focus on our Native Hawaiian/Pacific Islander, and rural communities, as well as our senior citizens. 

Frequently Asked Questions

What is Telehealth?

This is an appointment, via live video and audio, with a Hawaii licensed, practicing physician, nurse practitioner, or psychologist that fits with your schedule. All you need is access to the internet and a webcam; most mobile devices, including laptops, smart phones, and tablets, have these built-in. These types of visits provide patients and health care providers a convenient alternative to time-consuming in-person visits at a healthcare facility or doctor’s office that require travel to and from the facility and increase the risk of exposure to infectious disease.

Don’t I need insurance?

No health insurance needed, no previous mental or behavioral health diagnoses needed. If you have health insurance, the provider may bill the insurance. If you or someone you love could use a conversation or two with a professional, let us help you.

Who are we?

University of Hawaii-JABSOM AHEC (Area Health Education Center) is working with generous physicians, nurse practitioners, social workers, therapists and psychologists to provide telepsych visits for those who are suffering from stress, anxiety, depression, self-harm concerns, or substance abuse issues. Take advantage of this amazing opportunity for real help from a caring health care practitioner for your own self-care and peace of mind in these trying times.

Will I be billed?

There is no cost or out-of-pocket expenses to residents of Neighbor Islands, Rural Oahu or the Houseless through 2026! 

Do I need a referral?

You do not need a referral or previous diagnosis to visit with one of our providers.

What if I don’t have a computer or smart-phone?

We may be able to offer you a refurbished laptop to use for your telehealth visits. Please inquire with us, but know there are some delays and requirements.

Will I ever meet my doctor in person?

Our service is dedicated to providing quality healthcare without the need for in-person visits. You may discuss this further with your provider when you meet with them.

How long after scheduling an appointment before I get confirmation?

You will be contacted within 2 business days for intake screening, scheduling confirmation, and any follow-up from the provider you have chosen. 

Is my information secured?

Your appointment are secure and your information is private. Because patient data will be transmitted when telemedicine is used, we employ strict healthcare policies that meet healthcare regulations. We utilize a special technology solution that encrypts all data for patient protection.

Will there be any paperwork for me to sign?

There will be intake documents that you will need to complete, sign, and submit prior to meeting with a provider. This will be available online once you have registered with HawaiiUTelehealth.

How many visits can I receive?

There is no limit to the number of visits. Just like any healthcare needs, you and the provider will determine a schedule for visits based on your personal needs.

Can I get a prescription or refill my current one?

Once you begin visits with a provider, medication may be discussed and if needed will be determined by the provider.

%d bloggers like this: