Hoʻōla UTelehealth (HUT) is supported by the University of Hawaii John A. Burns School of Medicine (JABSOM), and the University Health Partners of Hawaii (UHP). Under the direction of the Pili Ola grant of the Rural Health Transformation Program.
Frequently Asked Questions
What is Telehealth?
This is an appointment, via live video and audio, with a counselor. All you need is access to the internet and a webcam; most mobile devices, including laptops, smart phones, and tablets, have these built-in. These types of visits provide patients and health care providers a convenient alternative to time-consuming in-person visits at a healthcare facility or doctor’s office that require travel to and from the facility and increase the risk of exposure to infectious disease.
Don’t I need insurance?
No health insurance needed, no previous mental or behavioral health diagnoses needed. If you have health insurance, the provider may bill the insurance. If you or someone you love could use a conversation or two with a professional, let us help you.
Who are we?
University Health Partners of Hawaii (UHP) is working with prelicensed social workers working under the supervision of a fully licensed clinical social worker to provide telepsych visits for those who are suffering from stress, anxiety, depression, self-harm concerns, or substance abuse issues. Take advantage of this amazing opportunity for real help from a caring health care practitioner for your own self-care and peace of mind in these trying times.
Will I be billed?
There is no cost or out-of-pocket expenses to residents of Neighbor Islands or Rural Oahu!
Do I need a referral?
You do not need a referral or previous diagnosis to visit with one of our providers.
What if I don’t have a computer or smart-phone?
Please inquire with us, but know there are some delays and requirements.
Will I ever meet my doctor in person?
Our service is dedicated to providing quality healthcare without the need for in-person visits. You may discuss this further with your provider when you meet with them.
How long after scheduling an appointment before I get confirmation?
You will be contacted within 2 business days for intake screening, scheduling confirmation, and any follow-up from the provider you have chosen.
Is my information secured?
Your appointment are secure and your information is private. Because patient data will be transmitted when telemedicine is used, we employ strict healthcare policies that meet healthcare regulations. We utilize a special technology solution that encrypts all data for patient protection.
Will there be any paperwork for me to sign?
There will be intake documents that you will need to complete, sign, and submit prior to meeting with a provider. This will be available online once you have registered with Hoʻōla UTelehealth.
How many visits can I receive?
There is no limit to the number of visits. Just like any healthcare needs, you and the provider will determine a schedule for visits based on your personal needs.
Can I get a prescription or refill my current one?
No, our therapists do not prescribe medications.